Never miss a new patient call again!
I was just like you, a business owner needing new customers, but didn't know where to turn. I knew I was over spending and suffering from staff inefficiencies on the phone - something needed to change. After implementing Call Tracker ROI, my marketing costs are at an all-time low, and revenue and staff efficiency are at an all-time high. I am averaging 300 new customers a month while helping other businesses just, like you, do the same. Call Tracker ROI has changed my business, and I know it can change yours too.
See what others are saying about Dr. Phelps and his services.
See for yourself what we track and summarize for you every month.
I love CTROI--I can't imagine not having it now. I will tell you I first questioned if the cost would be worth it, but since, we've found 2 team members that consistently converted 75% of calls to an appointment that I wanted answering the phones all the time, and also ones that were better suited for clinical duties only. We also found that we were spending over $1000/month on Google Adwords, to only get about 1 patient a month. Before this, when a patient said "google" we assumed it was our ad, but since finding out the truth from CTROI, we have saved over $25,000 in marketing costs without a single drop in new patients!
- Dr. Eric Jones
Call Tracker ROI has made a huge difference in the amount of calls that are returned in our office. The missed call text alert feature is awesome for afternoons, Fridays, weekends, or other days when no one is in the office to receive phone calls. As soon as the missed call happens, you get a text to your cell phone letting you know that you have missed a call, and the phone number of the patient who called. This gives you the ability to return the call promptly. The patient also gets a text letting them know their call will be returned. Patients always appreciate the call back, and that they are able to have questions answered or appointments scheduled right then! I was even retuning patient calls when we were attending the Practice on Fire event in Nashville, TN! From a seminar nearly 1000 miles away from our practice I was able to call back and schedule 2 new patients, and answer several existing patient calls! Those new patients would have likely called and scheduled appointments with other practices if I had not had the ability to call them back. This feature alone has helped our practice gain dozens of new patients.
- Jessica A. DiMarco, Summit Dental Group
Missed calls are at an all-time low, and conversions are at an all-time high. I can't think of a better way to get tons more new patients without even having to increase the marketing budget.
- Dr. Graham Dersley, Churchton MD
When I got into advertising heavily for cosmetic orthodontics I would make all of my decisions (what medium to use, when to do more or stop) based on my gut and how it "felt" without real data. CTROI turned those decisions into data based causing a much better return on all marketing investments while also providing an excellent way to train front desk staff.
- Dr Michael Grossman, Liverpool NY
When you spend a lot on advertising you have to know that the phones will be answered, and that the phone calls will convert on a high level. Not only that, but you need to know the data for which call sources are providing the best return. With CTROI you get all of that and more. This is a service that
high level providers have needed for a long time.
- Dr Timothy Rauch, Albuquerque NM
I always tell my staff that the most valuable piece of equipment in the entire office is the phone! The reporting and feedback I get are provided in a clear format that I can use for training. CTROI gets it.
- Dr Nathan Jeal, Winnipeg MB
I thought I had things under control at my front desk. We have a very large team up front who pride themselves on their ace phone skills. But the team at CTROI was able to show me with real data where my team had opportunities to get even better. We were shocked at how many calls we were missing, even with our small army of FD staff. And we were also able to identify some areas to improve our phone skills and conversions. With CTROI we now make marketing, staffing capacity, and training decisions based on DATA, not on intuition or gut instinct. The numbers don't lie!
- Dr Michael Ling, Brantford ON
Data doesn't lie. I was hesitant to use Call Tracker ROI but it's turned out to be one of the best investments I've made for the practice. Using tracking numbers, I discovered I received one new patient for an ad source. I was spending near $2,000 a month. Call Tracker ROI more than paid for itself.
- Dr. Joshua Wyatt, Tampa FL
Call Tracker ROI IS your security alarm and fire alarm all in one!
There are two sides of the marketing coin
On the one side you need to know if your marketing dollars are working. Are you getting the quantity and quality calls you need? If your marketing expenses aren't justified, you will suffer from negative ROI. Negative ROI means your money is being stolen. Call Tracker ROI is your security system. It alerts you to the thousands of dollars you could be losing with your current marketing efforts.
Call Tracker ROI serves as your fire alarm. If your team is not answering or converting calls it is a lost opportunity. Often offices don't even know they are missing calls or why new patient calls are not being converted. Not answering and converting these calls to appointments is like your house is burning down around you. Call Tracker ROI is your fire alarm that alerts you to the missed opportunity.
Dr. Phelps and his team are here to help. Every month you'll get Call TrackerROI reports about your office and Dr. Phelps' team can coach you and your team on how you can have 5-15 more new patients per month without spending any more marketing money.
How do you know if you need Call Tracker ROI?
33%-55% of your new patient calls from ad sources go to voicemail or get a busy signal every month. These are calls you paid for and no one even knows it's happening! How many are you missing out on?
If you only have one way your patients can communicate with you. Do you have a HIPPA compliant live chat feature on your website? If not you are missing out on new patient opportunities right now. We need to have multiple ways for patients to communicate with us in the way they want to communicate with us.
If a potential patient calls in and goes to voicemail, within seconds they are Googling someone else and are gone. If you want to stop these patients from going elsewhere check out our patented text alert feature.
Nationwide the conversion rate of dental and specialty offices is averaging 34%. They should be 70% or higher. If you think you are like the rest of the country we can help.
Half of your marketing dollars are working and half are not. The problem is you don't know which half is which. So if you want to know the true ad source of where your numbers are coming from we can help.
If you are having trouble getting your team to get the conversions you need check out Golden Goose Scheduling.
Why settle for the anticipated ROI when you can have the actual ROI. Talk to us about how we can show you the difference and why it is important to get the actual ROI.
Call Tracker ROI is the alert system you need to recoup stolen marketing dollars and put out the fire of missed opportunity.
If your team isn't able to answer new patient calls and still has trouble converting potential patients into appointments, why not let us answer your new patient calls for you with 80% or better conversion rate?
How much is 5-10 more new patients worth to you? $1,000? $800? Our average client is getting 5-10 new patients a month and spending $400. Come see what your missing!
Contact us today for a
Why you will love working with Call Tracker ROI
Call Tracker ROI reports only the most important things you need to know. No trudging through complicated reports with too much data to confuse you. Call Tracker ROI tells you:
- If and when you are missing calls
- Whether the team is converting calls
- If calls are not being converted Call Tracker ROI can tell you WHY
- Call Tracker ROI can even tell you WHY calls are not being
converted PER TEAM MEMBER. No other service can do that!
- If you are paying a marketing agency to manage your call tracking, can you
trust the reports on their own work is honest? If you want an unbiased
opinion on what is REALLY going on with your telephone calls and how they
are working for you, then you need our service.
Call Tracker ROI tracks
missed new patient
Call Tracker ROI
tracks individual staff
Call Tracker ROI can alert you within
10 seconds that you have
missed a call so the team
can call the New Patient back
Call Tracker ROI gives you the
whole truth. It tells you which
ad sources patients are
actually coming from
When calls are not being
converted to patients,
Call Tracker ROI can show
you the call transcript and
the reason why
Call Tracker ROI has real people
listening, reviewing and
summarizing EVERY call,
not a computer
Call Tracker ROI gives
you a tool to calculate
Dr. Phelps offers a 2 day
workshop on internal,
external and grassroots
We can find the Goose the lays more new patient 'golden eggs' for your practice. Our scheduling team answers and convert calls for you!
Your Call Tracker ROI membership includes a phone training system for the team.
The very same training Dr. Phelps uses in his office! That is why he can
say with 100% certainty that with the system, you will be scheduling over
80% of your calls and keeping them long term.
With Call Tracker ROI you can have 5-15 more new patients next month without spending more on marketing.
Keep your potential new patients
from calling anyone else
To The Caller
To The Office
CTROI's patented dual missed call text alert helps you tap into what could have been a missed opportunity in real time in order to recapture the new patient!.
Try it out now!
See how fast you get a text alert back from Call Tracker ROI!
Our system also works with Google Voice. If a caller goes to voicemail you are alerted right on your computer screen in real time so you can call them back right away.
See what Call Tracker ROI can be telling you each month!
Missed Calls By The Hour
6am - 7am
7am - 8am
8am - 9am
9am - 10am
10am - 11am
11am - 12pm
12pm - 1pm
1pm - 2pm
2pm - 3pm
3pm - 4pm
4pm - 5pm
5pm - 6pm
Total Missed Calls - 27 Total
Answered Calls - 60
Total Missed Call % - 45%
Missed Calls by the Hour
Reported Ad Source:
Half Truth versus Whole Truth
What Every Other Call Tracking Company Gives You: The Half Truth
Ad Source - Half Truth
The Half Truth
We're the ONLY ones who give you the whole truth:
Ad Source - Half Truth
The Whole Truth
How many new patients are you missing by not offering to communicate the way they PREFER to communicate with you?
71% of people surveyed said they would rather chat with a practice than have to pick up the phone and call them.
Add MedChat and start converting chat to patients!
MedChat is optimized to work seamlessly when a patient visits your website from their mobile device
MedChat is one of only very few 100% HIPPA compliant chat features
90 Second Install
Just paste the code snippet at the bottom of your website source code and you’re ready to go
MedChat allows you to prompt the patient to choose an office location so they are connected with the correct operator
Away Message Form
When your office is closed the chat window will display a custom form allowing patients to leave you a message
Our algorithm will automatically give a new chat to the front desk operator that is free or that has the least amount of current chats
With limited phone lines and both existing and new patients trying to call, new patient calls are missed. With MedChat, existing patients can schedule via chat and free up the phone lines for new patient calls.
2 Phone Lines
What are you waiting for?
Start reclaiming your practice today!
Most popular plan
per tracking number plus
0.85 cents per minute 0 to 399 minutes
0.45 cents per minute volume discount if over 400 minutes
REQUEST SELECTED PLAN
- · Dual missed call text alert feature
- · Staff conversion ratios
- · Reasons why patients did not schedule
(Something no other service offers!)
- · Missed call analysis
- · Whole truth ad source, where patients are actually coming from
- · ROI tracking sheet
per tracking number
You Listen & Evaluate The Calls
REQUEST SELECTED PLAN
- · All the features from option A except ROI tracking sheet, whole truth ad source or reason why appointments were not scheduled
Add MedChat to any option $49/month includes 1 operator.
$5/per month for each additional operator.
Connect with us today for a free consultation.
888-880-8536 | firstname.lastname@example.org
Dr. Phelps wins National Doctors' Choice Award 2016!
constantly contributes to the body of dental knowledge and is published by these major media outlets:
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New York, 12314